FAQ

1. Orders & Payments

Q1: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay.

Q2: Is my payment information secure?
Yes. Our website uses 256-bit SSL encryption, and we never store your full payment details. All transactions are processed through PCI-compliant gateways.

Q3: Can I change or cancel my order after placing it?
We process orders quickly to ship them as fast as possible. If you need to change or cancel your order, please contact our customer support within 24 hour of placing the order. After that, we cannot guarantee any changes.

Q4: Will I be charged sales tax?
Sales tax will be applied to orders shipping to states where we have a physical presence or legal obligation, in compliance with US state tax laws.

2. Shipping & Delivery

Q1: Do you ship to the United States?
Yes, we ship to all 50 US states (including Alaska and Hawaii), as well as Puerto Rico.

Q2: How much does shipping cost?

• Standard Shipping (7–10 business days): FREE on orders over $$49;otherwise$9.99.

• Express Shipping (4–6 business days): $12.99 (not available now).

Business days exclude weekends and federal holidays.

Q3: How long does it take to process and deliver my order?

Orders are processed within 1–5 days. You will receive a tracking number via email once your order ships. If we are unable to ship your order within 5 days, it means we are experiencing an unexpected delay. We will reach out to see if you prefer to cancel or keep waiting.

Shipment takes approximately 7 to 10 business days to reach destination countries.

Normally you will receive your order within 8-15 business days from the date it is placed, or sooner if all stages of processing go smoothly.

Q4: Do you offer international shipping?
Currently we only ship within the US and the UK. We plan to expand internationally soon – stay tuned!

Q5: My tracking says “delivered” but I didn’t receive it. What should I do?
Please first check with neighbors or your local post office. If still missing, contact us within 5 days of the “delivered” status. We will open an investigation with the carrier.

3. Returns & Refunds

Q1: What is your return policy?
We accept returns within 30 days of the delivery date for unworn, unwashed, undamaged items with all original tags attached. Final sale items (marked as such) are not returnable.

Q2: How do I start a return?
Visit our Return Portal, enter your order number and email address, then follow the instructions. You will receive a return shipping label via email.

Q4: Can I exchange an item?
Please contact us first at service@chicsor.com and we can help you with the exchange

Q3: Who pays for return/exchange shipping?

• Free returns: If the issue is our fault (wrong item, defect).

• Customer pays: For size/fit issues or change-of-mind returns. A restocking, repackaging or reshipping fee of $9.99 will be charged  separately or deducted from your refund.

  For international orders outside the US, the fee will be converted to your local currency based on the current USD exchange rate.

Q4: How soon will I receive my refund?
Once we receive and inspect your return (usually within 1–3 business days), refunds are processed to your original payment method within 1–3 business days. You will receive a confirmation email.

4. Sizing & Product

Q1: How do I find the right size?
Please check our Size Guide on each product page (measurements in inches/cm). We also provide model measurements (height, bust, waist, hip, and usual size worn) for reference.

Q2: The sizing chart is not clear – can I get help?
Absolutely. Contact us at service@chicsor.com with the item name and your body measurements, and we will recommend a size.

Q3: Are the colors on my screen accurate?
We try our best to display product images accurately. However, color may vary slightly due to monitor settings and lighting during photography.

Q4: Do you restock sold-out items?
We regularly restock popular styles. Click “Email When Available” on the sold-out product page to be notified or contact us at service@chicsor.com.

5. Account & Support

Q1: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your shipping address, view order history, and earn loyalty points (if applicable).

Q2: How do I track my order?
You can track your order via the link in your shipping confirmation email, or log into your account and go to “My Orders”.

Q3: What if my item is defective or damaged?
We are sorry to hear that. Please email photos of the defect/damage to service@chicsor.com within 7 days of delivery, and we will send a replacement or issue a full refund.

Q4: How can I contact customer service?

• Email: service@chicsor.com (response within 24 hours, Monday–Friday)

• Live Chat: available on our website (Monday–Friday, 9 AM – 6 PM EST)

• FAQ Page: you are here!

6. Promotions & Discounts

Q1: How do I get coupon codes?
Sign up for our newsletter (10% off your first order, code: chicsor2026), or check our homepage for seasonal promotions.

Q2: Can I use multiple discount codes on one order?
Only one promo code can be applied per order, unless otherwise stated in a special campaign.

If your question is not answered here, please reach out – we are happy to help!